Code of Expectations for Engagement with Consumers and Whānau

The Health Quality and Safety Commission New Zealand has released the final version of the code of expectations for health entities’ engagement with consumers and whānau.

Health sector principles

The health sector principles incorporate Te Tiriti o Waitangi (the Treaty of Waitangi) principles identified by the Waitangi Tribunal in its Hauora Inquiry. These include the principles of tino rangatiratanga (self-determination), ōritetanga (equity), whakamaru (active protection), kōwhiringa (options) and pātuitanga (partnership).[1]

This code does not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights).[2] The Code of Rights specifies important rights that providers must uphold when delivering services directly to consumers, and the Code of Expectations sets requirements for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.


Download the code

You can read the full code of expectations in a variety of formats by clicking the links below:



Click here to read answers to frequently-asked questions


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