Consumer Council Documentation
Our Consumer Council Documentation
Terms of Reference
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- December 2018
- November 2018
- October 2018
- September 2018
- August 2018
- June 2018
- May 2018
- April 2018
- March 2018
Code of Expectations for engagement with consumers and whānau
The Health Quality and Safety Commission New Zealand has released the final version of the code of expectations for health entities’ engagement with consumers and whānau.
The health sector principles incorporate Te Tiriti o Waitangi (the Treaty of Waitangi) principles identified by the Waitangi Tribunal in its Hauora Inquiry. These include the principles of tino rangatiratanga (self-determination), ōritetanga (equity), whakamaru (active protection), kōwhiringa (options) and pātuitanga (partnership).
This code does not replace the Code of Health and Disability Services Consumers’ Rights (Code of Rights). The Code of Rights specifies important rights that providers must uphold when delivering services directly to consumers, and the code of expectations sets requirements for how health entities must work with consumers, whānau and communities in the planning, design, delivery and evaluation of health services.
Download the code
You can read the full code of expectations in a variety of formats:
- Read the code in English (pdf file)
- Read the code in English (docx file)
- Read the code in Te Reo Māori (pdf file)
- Read the code in Te Reo Māori (docx file)
Page last updated: 09/03/2023