Mārama - Mental Health and Addictions feedback survey

About the Mārama Survey

Mārama is a Nationwide online survey that allows consumers and whānau give anonymous feedback on our Mental Health & Addictions services.

Designed for people aged 12 and over, it is completely anonymous and asks seven simple questions about your experience with us.

We encourage everyone using our services, and their whānau, to provide feedback to us via the Mārama Feedback Survey.

Choose a service to give feedback on

Choose the service you would like to give feedback on. There are different links for each service. You can give feedback on more than one service if you wish 

What is the significance of Mārama?

Mārama is a Māori concept relating to wisdom and understanding, and the natural world of life and light. It derives from the Māori legend in which Tāne (Māori guardian of the forest and birds) separated his Sky Father, Ranginui, and Earth Mother, Papatūānuku, to create a world of light and life.

This world was known as ‘Te ao mārama’.

Will you be able to identify me from this survey?

No. We cannot identify who gave which answers.

The survey is completely anonymous – the survey does not ask for any name or contact information.  We encourage consumers and their whānau to be open and honest with their feedback.

What happens to the feedback provided?

All feedback provided to us via the Mārama Feedback Survey is being collected and regular reports are provided to our services.  Any feedback helps us to review, adjust and improve our services.

How do I complete the Mārama survey?

There are many ways to complete the Mārama survey:

From the comfort of a computer

Visit the Te Whatu Ora – Health New Zealand – Nelson Marlborough website - there is a webpage dedicated to the Mārama feedback survey for Mental Health & Addictions. There is a link on the webpage to the survey. Please note that the survey is designed to operate on Firefox and Chrome web browsers only.

Scanning the QR code on our posters or other materials with a smartphone

Mārama posters in our reception areas have QR codes on them.  Simply scan the code with a smartphone’s camera (or QR code reader app) to open the survey.

The Mārama QR code can also be found on many of our appointment cards and flyers.

At the end of an appointment

If your location has a tablet set up for completing the Mārama survey - please offer consumers and their whānua the opportunity to complete the Mārama survey then and there.

Survey link by text or email following an appointment

Some of our services may send texts or emails following an appointment.  The message may include a link to our Mārama feedback survey.

Printed copies of the Mārama survey

Most of our services will have paper versions of the Mārama survey available to complete.  These are identical to the online survey.

Please ask anyone completing the paper survey to place it in the nearest feedback survey box.

What if I want to make a complaint?

The survey is not a formal complaint tool.  As the results are anonymous, we can’t follow up with anyone to make things right.

If you or someone you know would like to make a formal complaint, please:

• talk with the team who provided your care and treatment
• ask to speak with the team leader/manager
• make a complaint through Te Whatu Ora - Health New Zealand, Nelson Marlborough
• contact a local Health and Disability Advocate on freephone 0800 555 050
• talk to the Health and Disability Commissioner on freephone 0800 11 22 33 or email [email protected]