A telehealth consultation is a medical consultation between a patient and a healthcare professional using video and audio conferencing software over the internet.

Attending a telehealth consultation means that you do not have to travel to a hospital appointment. The benefits include:

  • reduced or no travel time
  • your home is your waiting room
  • your local healthcare professional (for example, GP, practice nurse or other) may attend with you.

Nelson Marlborough Health offers telehealth consultations for patients. Talk to your GP or specialist to see if a telehealth appointment is right for you.

 

Telehealth How-To

If you have a telehealth consultation booked, view the information below on how to access your consultation, how to get help and how to give feedback. You can also visit our FAQs page.

How to access your telehealth consultation

To join your telehealth consultation with your healthcare professional, read through the instructions in the patient information and troubleshooting guide below:

Alternatively, you can join your consultation by simply visiting the NMH Zoom portal here: https://nmdhb.zoom.us/ and clicking the 'Join Consultation' button.

Remember:

  • you will need your Meeting ID to join the consultation. This can be found on your appointment letter/email. 
  • test your connection prior to your consultation to make sure your audio and/or camera works properly.

Help - I'm stuck

Have you worked through the patient information and troubleshooting guide above and still need help? Support is available between standard office hours: Phone 022 016 9096, Monday to Friday 9am - 5pm (not available public holidays or weekends).

Giving feedback - How did your telehealth appointment go?

If you have recently had a telehealth consultation with NMH, we’re keen to hear from you so we can continue to improve our services.  Complete our Feedback survey here.

Frequently Asked Questions (FAQs)

For general information about telehealth consultations at NMH, including what you need to to do prepare and what to expect during your consultation, please read our FAQs.