Open for Restorative Responses

Healing, learning and improving after harm | Tuwhera ana ngā rēhitatanga mō ngā Urupare whakaora: He whakaora, he ako, he pikinga ora whaimuri i te pāmamae

Have you observed or been affected by healthcare harm? Consider attending this interactive hui to learn more about restorative responses to health care harm on 28 March 2023 in Wellington.

Hui participants will learn how restorative practice and hohou te rongopai (peace-making from a te ao Māori worldview) are emerging in Aotearoa New Zealand. Mātauranga Māori is an important root of restorative philosophy here, and te ao Māori experts will facilitate a kōrero about how hohou te rongopai might be provided alongside culturally safe restorative practice.

Click here to register for this event on the Commission’s website


Current Consumer Opportunities


Maternity Health Services Consumer Wanted - Nelson

We are looking for a person in the Nelson region who would like to use their experience as a health consumer or patient to improve maternity health services in the Nelson Tasman region

Be a voice for the community

This position helps promote equity and ensure services are organised around the needs of our local community. You will help enhance the consumer experience and service integration across the maternity sector.

We are looking for a passionate advocate who:

  • Has given birth in the last 2 years at Nelson Hospital or Motueka Birthing Unit.

  • Can attend meetings and have the confidence to speak up in a group setting. Meetings may be held during or outside of usual business hours, in person or via Zoom.

  • Will communicate and share developments with whānau, other mums in the community and relevant groups.

  • Is be available to review, comment and give feedback on documents, brochures and processes related to maternity services in Nelson to guide developments and initiatives which will enhance the health service delivery.

  • Has access to a computer with internet.


Te Whatu Ora is committed to fostering a culture of equity, diversity, and inclusion, and that means people from all the communities we serve are being represented in our organisation. At Te Whatu Ora we acknowledge and respect our people's diversity and spiritual needs, ensuring a safe workplace that is a whānau orientated and supportive environment. We strive for our team of health consumers to represent all cultures and diversities, therefore we encourage applications that are able to fully support our multicultural and diverse communities to work as part of an inclusive team.

You will be working with another consumer member from the Marlborough District and the wider Consumer Council team who will be there to help mentor and guide you.

This position is set to start in February and is subject to a health and police check

Closing date for applications is Wednesday 15 February 2023


Click here to download the application form


Focus group opportunity - The New Zealand Law Commission

Do you or someone you know have affected decision-making? Maybe from dementia, a learning disability, mental distress, or a variety of other reasons?


Te Aka Matua o te Ture | the New Zealand Law Commission would like your input in a focus group that the Health Quality and Safety Commission is hosting. The Law Commission is an independent state agency that provides law reform advice to the government. The Commission is reviewing how the law should respond when an adult’s decision-making is affected.


The Health Quality and Safety Commission is hosting a focus group so the Law Commission can hear your experiences and views on how the law could be improved. 

The focus group will be held online on 27 February 2023 at 6pm – 8pm.

We are looking for a group of around 10 people who have experienced affected decision-making or have a whānau or family member who has experienced affected decision-making.

The focus group will be facilitated by the Law Commission and will focus on questions from its current consultation on adult decision-making. The Law Commission is providing a koha of $80 for attendees, by way of a Pressie Card.


If you’d like to apply to take part in the focus group, please get in touch by emailing the Law Commission by 5pm on 17 February 2023 at [email protected]

  • In your email, please tell the Law Commission a bit about yourself and the nature of your (or your whānau member’s) experience of affected decision-making. This is so the focus group can cover a range of different experiences.


You can find more information about the Law Commission’s current consultation on its website here. The website has an introductory video and a recording of an informational webinar. On the website, you can also find the Law Commission’s consultation questions in its Preliminary Issues Paper and a summary of the Paper in a range of accessible formats. 

The Law Commission also explained more about its review in a recent press review here.

Click here to email [email protected] to apply

Surgery and risk in Aotearoa New Zealand | Te pōkanga me te tūponotanga i Aotearoa

The Perioperative Mortality Review Committee, an independent advisor to the Health Quality & Safety Commission, has released two new tools examining the safety of surgery in Aotearoa New Zealand.

Alongside information for health care professionals, the Committee has released in-depth information for the public about undergoing surgery in Aotearoa New Zealand. Presented as an infographic (and an accessible text version), it summarises information about surgeries completed in 2021, including the biggest risk factors, and covers surgery planned in advance (elective) and emergency surgery.

There are benefits and risks to every surgery, but the data confirms that having surgery in Aotearoa New Zealand is as safe as having surgery in countries like Australia, the United Kingdom and the United States of America. Talk to your healthcare team early if you have any concerns about your health or your upcoming surgery.

Surveys open to give feedback


People’s understanding of CPR 

We are looking for consumers to participate in a quick online poll that will take 5 mins of your time. 

Everyone is welcome to complete the poll no matter what level of understanding you have.   

The insight gained will help inform work being undertaken by the Advance Care Planning and Clinical Communications programme of the Commission. 


Click here to complete the survey


MaramaMārama Survey: give feedback on Mental Health & Addictions services

Mārama is a Nationwide online survey that allows consumers and whānau to give anonymous feedback on our Mental Health & Addictions services.

Designed for people aged 12 and over, it is completely anonymous and asks seven simple questions about your experience with us.

We encourage everyone using our services, and their whānau, to provide feedback to us via the Mārama Feedback Survey.

Choose the service to start the survey

Choose the service you would like to give feedback on. There are different links for each service. You can give feedback on more than one service if you wish.

Addictions Nelson

Addictions Wairau

Adult Nelson

Adult Tasman

Adult Wairau

CAT Nelson


ICAMHS Wairau 

Older Persons Mental Health

Wahi Oranga

Early Interventions Service (EIS)



What is the significance of Mārama?

Mārama is a Māori concept relating to wisdom and understanding, and the natural world of life and light. It derives from the Māori legend in which Tāne (Māori guardian of the forest and birds) separated his Sky Father, Ranginui, and Earth Mother, Papatūānuku, to create a world of light and life.

This world was known as ‘Te ao mārama’.

Will you be able to identify me from this survey?

No. We cannot identify who gave which answers.

The survey is completely anonymous – the survey does not ask for any name or contact information.  We encourage consumers and their whānau to be open and honest with their feedback.

What happens to the feedback provided?

All feedback provided to us via the Mārama Feedback Survey is being collected and regular reports are provided to our services.  Any feedback helps us to review, adjust and improve our services.

How do I complete the Mārama survey?

There are many ways to complete the Mārama survey:

From the comfort of a computer

Visit the Te Whatu Ora – Health New Zealand – Nelson Marlborough website - there is a webpage dedicated to the Mārama feedback survey for Mental Health & Addictions.  There is a link on the webpage to the survey. Please note that the survey is designed to operate on Firefox and Chrome web browsers only.

Scanning the QR code on our posters or other materials with a smartphone

Mārama posters in our reception areas have QR codes on them.  Simply scan the code with a smartphone’s camera (or QR code reader app) to open the survey.

The Mārama QR code can also be found on many of our appointment cards and flyers.

At the end of an appointment

If your location has a tablet set up for completing the Mārama survey - please offer consumers and their whānua the opportunity to complete the Mārama survey then and there.

Survey link by text or email following an appointment

Some of our services may send texts or emails following an appointment.  The message may include a link to our Mārama feedback survey.

Printed copies of the Mārama survey

Most of our services will have paper versions of the Mārama survey available to complete.  These are identical to the online survey.

Please ask anyone completing the paper survey to place it in the nearest feedback survey box.


What if I want to make a complaint?

The survey is not a formal complaint tool.  As the results are anonymous, we can’t follow up with anyone to make things right.

If you or someone you know would like to make a formal complaint, please: