Interested in being a part of our consumer network?

We have a mission to work with the people of our community to promote, encourage and enable their health, well-being and independence. To achieve this, we recognise that individuals, families, whānau and communities need a voice in the system. We know that engaging with you as our health consumers provides many benefits for not only our community but healthcare workers and providers.

We would like you to be a part of this.

If you are interested in helping us grow our consumer network, please register using the link below.

Click here to fill out an expression of interest form

Current Consumer Opportunities





BreastScreen Aotearoa – consumer testing (closes 7 January, 2024)



BreastScreen Aotearoa (BSA) is New Zealand’s free national breast screening programme for women aged between 45 and 69. The aim of BSA is to reduce women’s morbidity and mortality from breast cancer by identifying cancers at an early stage, allowing treatment to be commenced sooner than might otherwise have been possible. The programme is delivered throughout the country by lead providers, their sub-contracted providers, and mobile units that deliver services to rural and some urban communities.

Te Whatu Ora is currently undertaking a project which will upgrade vital components of the information technology (IT) infrastructure supporting the BSA programme across the motu. A key component of the new IT solution will be the introduction of functionality enabling programme participants to enrol, book and manage their own screening appointments online.

What we are looking for

We are seeking a diverse range of consumers aged 40 years and over from various ethnic backgrounds, gender identities and technical abilities to test the online enrolment and booking functionality that has been developed and provide feedback. The feedback we receive will help us to ensure the process is user friendly and fit for purpose.

What we will need from you

We will need 1 - 1.5 hours of your time to test the online enrolment and booking functionality. We expect that this will be ready for consumer testing in early 2024. You do not need to be a clinician to participate in this testing but you will need an email address and device (mobile phone or computer) to be able to complete the online form. 

Applicants selected to complete testing will be given a $50 Prezzy Card for their participation.

How to apply

Complete the online application form: Expression of Interest: BreastScreen Aotearoa online enrolment and booking consumer testing or copy and paste the URL here:

Te Tāhū Hauora Healthy Quality & Safety Commission – Consumer representative peripheral intravenous catheter (closes 15 January, 2024)


Te Tāhū Hauora Health Quality & Safety Commission (Te Tāhū Hauora) is seeking an additional consumer representative to join an advisory group. This group provides leadership, advice and support to the infection prevention and control programme team, who are leading an initiative to reduce infections associated with Peripheral Intravenous Catheters (PIVCs). As part of this advisory group, you will share your perspective as a consumer with experience of having a PIVC inserted (also known as an IV, a line or a drip).

What we need from you

The PIVC advisory group meets at least every 4 months. As the improvement project is now in the planning stage, meetings may be monthly. These meetings will be held online via Zoom and will take 1–2 hours. You will need to prepare for these meetings by reading meeting papers, which will likely take up to 1 hour. We will pay you for attending and other costs. See the Te Tāhū Hauora policy for consumer and whānau engagement, fees and reimbursement here. Please read the PIVC Advisory Group Terms of Reference (112KB, pdf)

Who we are looking for

We would be most interested in hearing from you if:

·         you or a whānau member have had a PIVC (IV, line or drip) inserted

·         you or a whānau member have experienced an infection from that PIVC

·         you are of Māori and/or Pacific descent.

How to apply

Please complete the online application form. Or copy and paste this URL into your browser:

Applications close on 15 January 2024. 

If you have any questions about this consumer role, please contact [email protected].

Te Tāhū Hauora Health Quality & Safety Commission – Health care conversations survey

Te Tāhū Hauora Health Quality & Safety Commission is looking for consumers to participate in a quick online survey. Help us create better conversations in hospital by taking a five-minute survey.

Your responses will help us create a tool to help people get the information they need to make well-informed choices during their stay. This tool will be developed to improve the way health care teams talk about resuscitation options in hospitals. Resuscitation includes a range of treatments to try and keep you alive. Depending on your health condition, they may not always work and are not always appropriate.

You can participate in the Tō Tātou Reo Advance Care Planning survey here.

If the link above does not work, please copy and paste this URL into your web browser:

If you have any questions about this survey, contact us at [email protected].

If you would like to know more about the work undertaken by the Tō Tātou Reo Advance Care Planning and Clinical Communications Programme head to



Nelson Marlborough Community Health
Lecture 2023: What matters most when our health changes?

Our values, goals and preferences for current and future healthcare.

The seventh in a series of lectures supported by the Care Foundation.

Thank you for attending our recent Community Health Lecture – What matters most when our health changes?  Our values, goes and preferences for current and future healthcare.  It was great to see so many attending, both in person and on Zoom. If you registered but were unable to attend, not to worry, there is a link to the recording below.


I would like to invite you to complete a very short survey, giving your feedback on the lecture and an offer to suggest any other health topics you would like to hear about in future lectures. 

Here’s the link to the short survey

Click here to watch the recorded lecture 

Te Whatu Ora Stakeholder Hui

We hold regular virtual hui for our sector and service provider stakeholders. Watch this space for our next Stakeholder hui. 

Surveys Open to Give Feedback

Marama3Mārama Survey:


Give feedback on Mental Health
& Addictions services

Mārama is a Nationwide online survey that allows consumers and whānau to give anonymous feedback on our Mental Health & Addictions services


Click here to learn more and complete the survey(s)

Our Consumer Council

The Consumer Council provide a strong voice and allows the community to participate in key decision-making on health service and delivery. The Consumer Council’s aim is to enhance consumer experience and service integration across the sector, promote equity and ensure services are organised and provided to meet the needs of all consumers now and in the future.

Our goal is to build on our current feedback mechanisms and move on from listening to the voices of patients, carers and the public (our consumers) to partnership, collaboration and responsiveness with them. Success will be for every part of our health system to be shaped and improved by involving those who use and care about our services.

The next step in our journey towards collaboration and partnership is to provide the public with a stronger voice in key decision-making.

We established our Consumer Council in 2015, the council now consists of nine people across the Nelson, Tasman and Marlborough regions. We created the opportunity and selected people who are experts by experience with diverse backgrounds, contacts, knowledge, skills, geography and broad demographic groups to provide the Board and management with a wide-ranging consumer view.


Click here to view the Consumer Council's Terms of Reference, Chair's Reports and Annual Reports

Consumer Council Bios Angelea

Angelea Stanton - Chair

I am a qualified Diversional Therapist born and bred in Marlborough. I have worked in aged care for most of my career and currently am the Quality Manager of Ashwood Park, an aged residential home in Blenheim. I have recently completed a qualification in Business Leadership and Management. My husband and I own a mechanical workshop in Blenheim, and we have two daughters aged 21 and 16 to keep life busy.

I have a broad interest in health, particularly older person’s health, women’s health, and long-term conditions. I joined the Consumer Council in 2017 as one of two Marlborough representatives taking on the Chair position in 2021. The Council has moved through its development phase and is now pushing forward to voice and canvas the opinions and needs of our communities. The Council membership has been extended this year and now has excellent representation across our diverse Nelson Marlborough community. I am involved with the National Chairs Group for Te Whatu Ora which allows me to have a voice for our region at this level. I am proud to be part of the drive to empower Consumers and have been pleased to see the real desire from the system to engage, listen and develop with the Consumer voice at the centre.

Consumer Council Bios Alene

Alene Sherson 

Tēnā koutou, ko Alene tōku ingoa. Ko Kāi Tahu ko Pākehā ahau, nō Tāmaki Makaurau me Taitoko i tīpu ake ahau, ināianei e noho ana māua ko tāku tāne ki Mōhua.

This is my second term on the Health Consumer Council as a representative for Golden Bay. It is an interesting time to be in this role, and I am pleased to continue advocating for access and improving patient-centred care in our health system while also acknowledging the challenging work of Healthcare Professionals. It is a privilege to participate in wide-ranging hauora/health discussions and add voice to multiple consumer perspectives.

Currently, I work as a Support Worker/Coach in the Mental Health sector but come from an education Speech-Language Therapy and Specialist Teaching (vision and hearing) background. Through my personal and professional experiences with health services, I have broad interests in Disability Support, Long-term Conditions, Women’s and Children’s Health, Māori Health and Mental Health.

E kī ana te whakataukī: He hauora te taonga - health is wealth.

Noho ora mai – stay well!

Consumer Council Bios Bernard

Bernard Enoka 

I am a resident of Motueka and have been part of the community for 40 years. My background is in Education where I have assumed management and administrative roles with particular emphasis on Health, Physical Education and Sports. Part of my working career was spent working in International Organisations abroad which provided some insight into how health andeducation systems in other countries operate. These involvements and my participation in a range of sports and other activities have enabled me to work with a diverse range of individuals and community organisations. I continue to be involved in community activities as a volunteer.

I have a broad interest in all areas of health, particularly youth health, preventative health and mental health and I look forward to working toward providing equitable access to service delivery and ensuring consumers are empowered to make informed choices about their health.

To be given this opportunity to represent local health consumers, by working collaboratively with Nelson Marlborough’s governance and management teams to develop an effective health system that meets the needs of our communities, is a challenge I embrace.

Consumer Council Bios Brenda

Brenda Chilvers 

I am of Te Aupouri and Te whanau A Apanui Maori descent l am proud of my heritage. I have worked in Health for more than 20 years both locally and nationally. I currently work for Te Piki Oranga as a Smoking Cessation practitioner l have worked in smoke-free for more 20 years first as a SF health promoter for Te Hauora O Ngati Rarua (Blenheim) then at NMDHB and now at the National Heart Foundation as a Smoking cessation facilitator and travel around NZ delivering training sessions to health professionals on how to support people to quit smoking.

I have a particular interest in the fair distribution of health services. My motivation comes from the people I support and the people I have worked with who share the same passion and dedication. After a 20-year investment, I remain committed to a Smokefree Aotearoa. I knew when I signed up for this work that it would take time to achieve such a worthy goal and I like the idea of being part of something that will impact the health of generations to come.

Consumer Council Bios Esme

Esmé Palliser

My background has always seen me working with people & communities whether it be as a volunteer or through a long career in our region, primarily in education and health.

Living well and improving consumers' health experiences are important to me. I strongly support consumer engagement to ensure the ongoing development of services, especially in light of the pending health reforms & as our region diversifies and grows. This I believe can only be achieved if consumers are ‘at the table’ to address equitable access to service delivery, improve communication, and ultimately ensure consumers are empowered to make informed choices about their, and their families, health.

Consumer Council Bios Geoff

Geoff Ormandy - Deputy Chair

I have lived in both the Marlborough and Nelson regions for the past 15 years and continue to thoroughly enjoy residing in the area with its abundance of lifestyle options. During my time in Nelson, I have been self-employed as an education and business advisor. I also enjoy my involvement as a mentor for Business Mentors NZ. As a result of these involvements and my participation in a range of outdoor activities, I have met and worked with a diverse range of individuals and community organisations. Prior to my current involvements, I consider myself very fortunate to have been appointed to a range of management, executive and governance appointments at all levels of the education sector.

While my initial involvement with the Consumer Council proved to be a steep learning curve, I have thoroughly enjoyed working with Te Whatu Ora Nelson Marlborough staff and consumers as a member of several committees and forums. I continue to be impressed by the professionalism and commitment of the staff and their increasing preparedness to consider the consumers’ perspective when reviewing and developing procedures and practices. There is, however, room for increasingly meaningful and effective consumer engagement in health decision-making processes. I am looking forward to continuing to work to ensure that the processes for improving health practices have consumers at the core.

Consumer Council Bios Marie

Marie Lindaya

After 5 years working with the International Committee of the Red Cross (ICRC), I came to NZ in 1990 to settle; and have worked with the public and private sectors – Department of Internal Affairs, ACC, Nelson City Council where I professionally learned governance matters, being the Mayor’s PA for 15 years.

In 1992 whilst with Internal Affairs, organised the first meeting of Nelson Multi-Ethnic Council, which has now evolved to Multicultural Nelson Tasman, 27 years on. Between work and life is my community volunteering which grounds me to grass root community issues and allows me to build relations and help individuals and groups of diverse cultures, ages and gender. I joined the then Nelson Volunteer Centre in 2009.

My experience of health services has been generally positive. This is not the same for some locals, particularly for the ethnic migrants and former refugee communities that I have advocated for and supported for the past 30 years since settling in New Zealand. I will add voice and experience from a culturally diverse perspective and insight, and hopefully, improve the service and support our communities better.

I am interested in all aspects of health and well-being, particularly mental health for both youth and adults.

Consumer Council Bios Nathan

Nathan Hanson

I am the coordinator at Citizens Advice Bureau Marlborough am on the board of Volunteer Marlborough and Area Co-ordinator for Top of the South Neighbourhood Support. I am studying towards a Bachelor of Arts focussing on International Relations and Politics degree through Massey University.

In my spare time, I volunteer for Youthline Wairau while being the volunteer coordinator for Youthline Central South Island.

Consumer Council Bios Nikita

Nikita Takai

Mālō e tau lava,

Ko hoku hingoá ko Nikita Takai

After being in Te Whanganui-a-tara for over a decade, I moved back to my hometown with my fāmili. I have a background working in the health sector for the Medical Council of New Zealand in the areas of competence, conduct and invigilating exams for international medical graduates. I also have governance experience working as a volunteer board member for not-for-profit organisations and I currently work in the Māori community.

Outside of work, I enjoy being an active member of my Tongan Community as well as the wider Pasifika Community here in Whakatū. My driver for being a part of the Health Consumer Council is to improve health outcomes for consumers. I am passionate about providing a voice for our Pasifika communities where there is work to be done in bridging health inequities. I want to ensure the co-design concept is proactively applied to all aspects of the health system from the strategic direction at the governance level to individual care plans between consumers and health professionals. I want to see that everyone’s access to good healthcare is fair and equal.

If you'd like to chat with any of our Consumer Council members, reach out by emailing [email protected]

Maternity Quality Safety Programme Advocates


The maternity service welcomes feedback/suggestions on ways to improve our service for our communities. We are delighted to welcome Kat and Edee to the team.

Consumer Council Bios Katherine

Katherine Gibbons


My journey in the health field began in 2012 as a volunteer with the St John Ambulance Service. In 2014, I graduated from the NZ College of Massage with a Diploma of Clinical Massage.


My path for advocacy began here. It was furthered following the birth of my daughter in 2019 which resulted in life changing injury and chronic pain. My ensuing dealings with health professionals led me to think how difficult it must be for some to access treatments and realistically advocate for themselves.


As I navigated my own pathways towards recognition and rehabilitation of birth trauma and pelvic injuries I began helping others by setting up a support group, Pelvic Dysfunction Support NZ. I have also contributed to various petitions and submissions to Government in regards to pelvic health and improved rehabilitation for parents.


My own lived experience has led me to become truly passionate about ensuring that our parents and pēpē have a positive start to their journey. I believe that quality health care should be accessible to all and successful health care can only happen with genuine consumer engagement.


I am looking forward to representing our communities voice.


Edee Bolton


I have been involved in the fitness industry for over 10 years. I originally studied at Otago University for a Bachelor of Physical Education. – Double Major in Exercise Prescription & Exercise Science. Over the years I have been a personal trainer, mentor for trainers and a workshop presenter. Women's health has always been an area of interest so it wasn't surprising that when returning to work between having my own little ones 90% of my time is now working with pre & postnatal exercise clients and helping educate trainers around NZ in this space.


I see the importance and benefits exercise has not just physically but mentally and emotionally and I volunteer my time with local walking groups to help parents move and connect with one another. I am excited about being the consumer rep as I already have many connections at the ground level within our community. Not only does the work I do already allow me to have conversations around experiences but also a safe space to share feedback and open discussions within groups. I am looking forward to assisting in this space more.

Volunteer with us

MicrosoftTeams image4“No act of kindness, no matter how small is ever wasted” – Aesop

Becoming a volunteer with us is a good way to meet new people, make great friendships and lend a helping hand in your community.


Our volunteers do not replace professional services but are there to enhance our patients' and visitors' comfort and well-being.

“Volunteers are not paid – not because they are worthless but because they are priceless”

Volunteer opportunities in 2023

We have a variety of roles available to you as a volunteer. While some roles are individual and meet a specific purpose, we also have several regular volunteer roles. Click the drop-down below to find out more:

Shuttle Buggy Driver

We need drivers for our Shuttle Buggy at Nelson Hospital. If you are fit and healthy and enjoy assisting people, become part of the buggy team.

Library Assistant

Combine your love of books and visiting people as part of our library team. We are looking for friendly faces to help take a trolley of books and magazines to various wards for patients to borrow.

Information desk

A friendly face, a welcoming smile and a desire to help people are essential qualities for this role. Information desk volunteers assist our patients and visitors to find their way around Wairau Hospital.

Meals on Wheels

More than just a carrier of hot meals, Meals on Wheels drivers deliver independence to many elderly and disabled people and those recovering from illness or hospital treatment. But most importantly, the service provides much-needed regular social contact for the Meals on Wheels recipients.

St John Friends of the Emergency Department

Our Friends of the Emergency Department (FED) volunteers and Hospital Friends provide comfort and support to patients and their families in hospital emergency departments, as well as other wards and units. This volunteer service is co-ordinated by St John, you can contact them toll-free on 0800 780 780.

Companionship Role

Providing support and comfort to our patients and visitors is at the heart of this role. You need to be a real people person and enjoy spending time talking to people. This can be done in a variety of ways from reading newspapers to sharing information about what is happening in their local community to promoting what services are out there that patients can get involved in after leaving hospital care e.g. lunch clubs or exercise and fitness groups. It may be the local 'knit and natter' group or 'Menz Shed', even a Wellby Cafe.


Click here to email [email protected] with your volunteering interest