Visiting hours & guidelines
For visitors to all facilities effective from 23 September 2022.
Some visitor restrictions for all Te Whatu Ora - Nelson Marlborough hospitals and health facilities remain in place, but we have relaxed others.
There is still a heightened risk to vulnerable people in hospital and so people must continue to wear a mask when visiting any of our facilities and follow other advice designed to keep patients, staff, and other visitors safe.
Kia whakahaumaru te whanau, me nga iwi katoa - this is to keep everybody safe.
Visitors must be in good health:
Visitors or support people must not visit our facilities if they are unwell.
Do not visit if you have recently tested positive for COVID-19 and haven't completed your isolation period.
Visitors must wear a mask, correctly, at all times:
All visitors must wear a mask at all times and the mask must cover the nose and mouth. A disposable surgical/medical mask is recommended, and these are available at all sites. In high-risk environments, you may not be able to visit if you cannot wear a mask.
Eating or drinking at the bedside must be minimised, due to the increased risk when people remove their mask in the same space.
Requirements for children visiting:
- Children under 16 must be accompanied by an adult. Children too young to wear a mask appropriately may not visit at this time.
Limits to the number of visitors allowed:
Patients in a ward:
General Wards: a maximum of two (2) visitors at a time will be allowed to visit ward patients during visiting hours. Exceptions may be made by the Charge Nurse/Midwife, or after hours the Duty Nurse Manager
Special Care Baby Unit (SCBU): in addition to parents/caregivers, siblings or other family may also visit by prior arrangement with the Charge Nurse.
Paediatrics: parents and caregivers can now be with their tamariki / rangitahi in hospital. Please coordinate visits with the parent or caregiver staying with the child.
Patients in the emergency department (ED):
Only one (1) person should accompany a patient.
Patients attending an appointment in outpatients:
Only one (1) person should accompany a patient.
Paediatric outpatient appointments can be attended by two (2) parents/caregivers or whānau.
Patients in the Oncology Chemotherapy unit:
No visitors during this time
One (1) support person/partner in care is allowed.
One (1) support person/partner in care can stay, including overnight.
Additional support people require Charge Midwife approval. Siblings are the only child visitors allowed.
Thank you in advance for your patience and understanding as our staff work hard to protect and care for some of the most vulnerable in our community.
Note that family meetings and advance care discussions etc. are not considered visiting, so number restrictions do not apply.
General visitor guidelines
Te Whatu Ora - Health New Zealand, Nelson Marlborough prioritises the safety and privacy of patients, visitors and staff.
We ask visitors to follow common-sense rules to ensure that patients can rest and recover, and to ensure that other visitors are not disrupted.
Rules for visitors to our hospitals and other facilities
Only visit if you are well – patients are vulnerable to contagious viruses and disease
Photographs, video and audio recordings can only be taken with the permission of the patient, staff member and other people in the room. Ask first.
Violence and threatening or aggressive behaviour will not be tolerated. Depending on the behaviour, people who break this rule will be warned or asked to leave. We will also call security staff or police.
Respect other patients and visitors in shared rooms. Patients appreciate peace and quiet.
Ask medical staff first before offering food or beverages to a patient
Alcohol, drugs and cigarettes are not allowed
Call in advance if wanting to visit a family member after 8.30pm
Wait patiently for assistance from staff who may be busy attending to patients.
We're smokefree, are you?
We are committed to providing a healthy environment for our patients, staff and visitors. This is why all of our facilities are smoke-free.
This means you cannot smoke anywhere on-site – inside or out. This includes the use of e-cigarettes (vaping).
How will I cope with being smokefree in hospital?
We have dedicated quit coaches who are available to start you on your smoke-free journey and help you to stay smoke-free and vape-free.
If you do not want to stop smoking or vaping, our staff will still support you to be smoke-free while you are in the hospital or other Nelson Marlborough Health facilities.
We can provide nicotine replacement therapy (eg patches or gum) to reduce the severity of some of the symptoms people experience when they can't smoke, such as cravings, irritability and restlessness.
Want help to quit smoking or vaping?
We know that most people who smoke or vape want to quit and that it can be a hard journey. Talking to your doctor, nurse, or midwife about your smoking is a great first step.
We also have two free services for people in the Nelson, Tasman and Marlborough regions that are designed to give you the best chance of becoming, and staying, smoke-free and vape-free.
Page last updated: 28/10/2022