Privacy, copyright, social media transparency statement & disclaimer

Privacy statement

This website provides information.  It does not collect or store personal information.

Any information that you provide by filling in an online form is sent directly to someone for processing – it is not stored on this site or accessible from this site.

Information we collect about your web-usage

The information we collect about how you browse our website, read pages and download information informs our website development.

If we know how you use the website and the information you most frequently use or search for, then we can tailor the site to your needs.

The kind of information we access and analyse includes:

• the internet domain and IP address from which you access our website. Domain names and IP addresses are automatically assigned to the computer or device you use

• the pages you visit, the date you access them and how long you spend on them

• where you accessed our site from (the website that linked you to this one)

Queries or concerns about your information

If you have any queries or concerns about how your personal information has been managed, please contact us to see if we can resolve the problem. You can:

Email us at [email protected]; or
Write to us at Privacy Officer – Te Whatu Ora, PO Box 793, Wellington 6140, New Zealand

If you’re not satisfied with our response to your concerns, you can contact the Office of the Privacy Commissioner.

For more information see the Office of the Privacy Commissioner website here: https://www.privacy.org.nz/your-rights/making-a-complaint/.

Copyright Statement

The material provided on this website is subject to Crown copyright protection unless otherwise indicated.

Crown copyright-protected material may be reproduced free of charge in any format or media without requiring specific permission. This is subject to the material being reproduced accurately and not being used in a derogatory manner or in a misleading context. Where the material is being published or issued to others, the source and copyright status must be acknowledged.

The permission to reproduce Crown copyright-protected material does not extend to any material on this site that is identified as being the copyright of a third party. Authorisation to reproduce such material must be obtained from the copyright holders concerned.

Social media Transparency Statement

How we use social media

We use social media to share health updates, health system information, feedback opportunities, new content from our channels, insights into our work and job vacancies, and other relevant content.

We can’t provide health advice on social media. Consult your GP or call Healthline on 0800 611 116 for health concerns. Dial 111 in emergencies.

If we perceive a risk of harm to someone, we may alert the Police or Netsafe. However, our accounts aren’t monitored 24/7 and aren’t for emergencies. If there’s immediate danger, call 111 or seek mental health services.

Comments and questions

We appreciate your feedback but can’t respond to all comments individually. Our accounts are monitored weekdays 9am-5pm and occasionally outside these hours.

We may share third-party content for informational purposes, without endorsing its accuracy. Following or liking a page doesn’t imply endorsement.

Our employees may participate in online forums. Their views are personal, even when they identify as our staff.

Our staff acting in an official capacity on social media will be responding through a Health New Zealand social media account, on behalf of the organisation. If an employee is speaking on their own social media account in an official capacity for Health New Zealand, they will make this clear in the content.

Enforcing community guidelines

Health New Zealand reserves the right to:

• decide what content we think is inappropriate
• hide or remove inappropriate content
• ban users from social media communities.

We may delete content which contains:

• racism, sexism, homophobia, or any other hate speech
• statements that might be defamatory
• confidential information (including personal details or health information)
• misinformation or disinformation
• spam or advertising
• offensive language, abusive language, or threats
• statements that are off-topic or derail the conversation
• nudity, pornography, or child abuse
• excessive violence
• content that is illegal, gives instructions on illegal activity, or encourages people to break the law.

If you find content on any of our accounts which breaks these guidelines, please tell us. 

We may use comments and messages submitted to our social media pages for reporting, after removing names and other personal details.

Email [email protected] if you have concerns or questions about our social media, or any of our content.

Disclaimer