Your information

In order to provide the right care and treatment we collect and hold a lot of information about our patients.  Your information is confidential and the only staff who are allowed to see your records are those involved in your care. The Health Information Privacy Code controls how your medical records are handled. A copy of the code is available on the Privacy Commissioner’s website.

Your privacy

The Privacy Act 1993 controls how we collect, use, disclose, store and give access to your personal information. The privacy Health Information Privacy Code does the same, but it applies specifically to agencies in the health sector.

 You have two rights under the Privacy Act:

  1. Your personal information will be kept private
  2. You are able to look at the information we keep about you, such as your clinical records.

To request a copy of your clinical records just ask our staff or contact Clinical Records at Nelson Hospital (03) 546 1657 or Wairau Hospital (03) 520 9956.

We have boards with patient names on them and we give out information on a patients’ general condition to people who ring in (including media). If you don’t want information about you to be disclosed, please tell your nurse or midwife.

Requesting your medical records

You have the right to either view or request a copy of your medical record at either Nelson or Wairau Hospitals.

Requesting to view your medical record.

  • For Nelson Hospital phone (03) 546 1657 and for Wairau Hospital (03) 520 9872 to arrange an appointment.
  • You will need to bring photo ID. This can be either your driver's licence or passport. (A photocopy of your ID will be attached to your request form)
  • If you do not have a photo ID, then an EFTPOS or community services card is acceptable (the card must have your name on the front and signature on the back).
  • You will be required to complete a Privacy Request form. Help to fill this out is available.

Please note: processing requests may take up to 20 working days to complete

Requesting a child's medical record

For children under 16 a parent or caregiver can either view or request a copy of their child's record. (Note: where the court has appointed a guardian for your child, then the consent of that guardian will be required)
You will need to bring photo ID. This can be either your driver's licence or passport. (A photocopy of your ID will be attached to your request form).
If you do not have a photo ID, then an EFTPOS or community services card is acceptable (the card must have your name on the front and signature on the back).
You will be required to complete a Privacy Request form. Help to fill this out is available.

Please note: processing requests may take up to 20 working days to complete

When requesting deceased medical records

Only the Executor of the will, or where no will exists, the administrator of the estate can authorise the release of medical records (proof of legal documentation is required).

You will need to bring photo ID. This can be either your driver's licence or passport. (A photocopy of your ID will be attached to your request form)

If you do not have a photo ID, then an EFTPOS or community services card is acceptable (the card must have your name on the front and signature on the back).

You will be required to complete a Privacy Request form. Help to fill this out is available.

Please note: processing requests may take up to 20 working days to complete

Nelson Marlborough Health has a policy of destroying records ten years from date of death.