How to access mental health services
Emergency services
If you are concerned about your immediate safety or the safety of someone else, dial 111 for emergency services.
24-hour free-phone services
| The 1737 service: Phone or text 1737 | ||
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To talk to (or text with) a trained counsellor any time, 24 hours a day. Phone or text 1737. |
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| Lifeline Counselling Service: Phone 0800 543 354 | ||
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Need help right now? Lifeline Aotearoa's telephone counselling service provides 24 hours a day, 7 days a week counselling and support. Phone 0800 543 354. |
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| Suicide Crisis Helpline: Phone 0508 828 865 | ||
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24/7 confidential and free telephone counselling and support service for those who may be thinking about suicide, or for those who are concerned about friends or whanau. This helpline is staffed by highly experienced helpline counsellors with training in suicide prevention and intervention. Phone 0508 828 865. |
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Samaritans helpline: Phone 0800 726 666 | ||
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This is confidential emotional support service for people experiencing loneliness, depression, despair, distress or suicidal feelings. Phone 0800 726 666. |
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Kidsline: Phone 0800 543 754 | ||
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This is a counselling service for young people up to 18 years of age. Phone 0800 543 754 |
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| Youthline: Phone 0800 376 633 | ||
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Youthline offers phone, text, email and online chat counselling. Phone 0800 376 633 or text 234. |
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| The Lowdown: Email or text 5626 | ||
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Lowdown counsellors can be contacted anytime by email or text (5626). The website also hosts an online chat forum. Go to the Lowdown website to email a counsellor or chat online |
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Primary care and community-based services
Your GP (doctor) or practice nurse can assess your needs, offer advice and treatment. They can also refer you to specialist mental health services.
The Nelson Bays Primary Health Organisation and the Marlborough Primary Health Organisation both provide a free mental health brief intervention service for people with mild to moderate mental health issues.
Find out how to access this service in Nelson
Find out how to access this service in Marlborough
There are many community-based services across the Nelson, Tasman and Marlborough region that offer respite care, support, day programmes and peer-led support.
Specialist services in the Nelson Marlborough region
All enquiries about specialist mental health services can be made to the 'Single Point of Entry' service by phoning: 0800 776 364
Contact the Single Point of Entry Service if:
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you have a general enquiry about mental health services
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you are worried about your mental health
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you are worried about the mental health of another person.
The Single Point of Entry Service will:
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provide initial advice
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forward calls to crisis or emergency services
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receive referrals for specialist adult, child and adolescent, and older persons' services
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receive referrals for primary mental health services
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prioritise referrals according to clinical need (determined by a triage process)
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refer people to appropriate services.
Contact details
Phone 0800 776 364 (24 hours a day, 7 days a week)
Page last updated: 18/10/2019