Nelson Marlborough Health media enquiries

All media enquiries relating to our hospitals, Public Health Service and community services must be made through the communications team. This includes requests for patient condition updates, staff and patient interviews, and photography or filming.

Contact the communications team by email [email protected] with non-urgent enquiries.

 

After hours and urgent enquiries

For urgent enquiries contact:

Stephanie Gray, Communications Manager
Mobile:  027 446 6799
Email: [email protected]

Patient condition requests can be made after 5pm, on weekends and on public holidays directly to the Duty Nurse Manager at Nelson and Wairau hospitals: phone (03) 546 1800.

In the event of an emergency, the Nelson Marlborough Health Emergency Management team will ensure that communications staff or authorised spokespeople are available to you.

Patient condition updates

To help us find the patient you are enquiring about, please provide as much information as possible – name, gender, age, time and day of admission and where they were picked up from.

After 5pm, on weekends and public holidays, contact the duty nurse manager at Nelson and Wairau hospitals directly: phone (03) 546 1800.

We will provide a condition report but will not confirm other details unless we have consent from the patient, their parent or guardian.

A condition report is limited to one of the following terms:

  • comfortable: vital signs stable, within normal limits, patient comfortable
  • stable: vital signs stable and within normal limits, patient may be uncomfortable
  • improving: usually used after a patient has been serious, or critical. Generally means some vital signs have stabilised
  • serious: vital signs not stable, patient usually in intensive care unit or high dependency unit
  • serious but stable: this may indicate the patient condition is not expected to improve
  • critical: vital signs unstable, not within normal limits
  • treated and discharged: the patient was discharged from hospital after being treated. The patient may have follow-up clinics to attend with their doctor or at an outpatient clinic.

We can only confirm a patient's death with family consent and after notifying next of kin. Sometimes we will refer you to the police media liaison officer.

Guidelines for media visits

Contact the communications team, or an after hours duty manager, for permission to access any of our hospitals, facilities or property.

At Nelson and Wairau hospitals, sign in at the main entrance or enquiries desk. At the other hospitals, sign in at reception.

Let the communications team know in advance if you want to photograph, film or interview patients or staff. We can then arrange consents. Patient or parental permission alone is insufficient because there may be clinical considerations required.

Official Information Act requests

People in New Zealand can request government information (official information) and can expect it to be made available unless there is a good reason to withhold it. 

Please email all official information act (OIA) requests to: [email protected] Please note: this address is only for requests made under the Official Information Act (1982).

You may find it useful to read the State Services Commission website for tips for requesting official information and how agencies will respond to information requests.

Recording conditions – film, photography and interviews

The safety and privacy of our patients, visitors and staff is paramount.

  • the communications team must be contacted in advance
  • all people involved must first give consent in accordance with the Health Information Privacy Code. This includes people who may be in the background.
  • media must confirm how recordings will be used and disseminated
  • premises must be left in the same condition as they were found
  • health and safety procedures must be observed
  • requests to stop recording, or for media to leave, must be adhered to
  • recording must not hinder access to any building or facility.