Hospital visitor restrictions during COVID-19 Alert Level 2

Nelson Marlborough region is in Alert Level 2 from 11:59pm on Tuesday 7 September 2021.

At Alert Level 2 our hospitals are open but things may look a little different as we work to keep each other safe:

  • It is a requirement for staff, patients and visitors to wear masks in NMH healthcare settings.
  • Physical distancing of 2 meters is in place.
  • Record keeping is mandatory at healthcare facilities. Staff, patients and visitors need to sign-in or keep a record of their attendance.
  • Hospital attendees will be asked COVID-19 screening questions on entry.
  • The hospital cafe is open for staff only.

To minimise the risk of COVID-19 transmission visitor restrictions are in place:

  • In the inpatient setting (when people stay overnight) this means:
    • Visiting hours are strictly 2.30pm-8pm.
    • Three visitors may be nominated by the patient to visit.
    • Each nominated visitor may attend for one visit per day.
    • Only one visitor may attend at a time.
    • Children under the age of 16 are restricted from visiting.
    • Exceptions to the above (eg, compassionate grounds) require approval by the manager in charge. To request an exception, please phone the main line on 03 546 1800 and ask to be put through to the ward you want to visit.
  • In high-risk areas (where screening may be difficult or patients particularly vulnerable such as the Emergency Department, Maternity and Intensive Care Unit or High Dependency Unit) this means:
    • One support person may visit for one visit per day.
    • Exceptions to the above (eg, compassionate grounds) require approval by the manager in charge. To request an exception, please phone the main line on 03 546 1800 and ask to be put through to the ward you want to visit.
  • In the outpatient setting (where people attend an appointment) this means:
    • No support person may accompany the patient unless there are exceptional circumstances.
    • Exceptions to the above (e.g. disability, interpreter requirements, compassionate, parent) require approval by the manager in charge. To request an exception, please phone the main line on 03 546 1800 and ask to be put through to the Outpatient charge nurse manager.

Normal hospital visiting hours (applicable during COVID-19 Alert Level 1)

Visiting hours for Nelson and Wairau hospitals vary among the wards or units. All external doors are locked from 8.30pm

We ask visitors to:

  • respect other patients and families in the same room
  • wait patiently for assistance from staff who may be busy attending to patients
  • call in advance if wanting to visit a family member after 8.30pm.

All children under 12 must be accompanied by an adult.

Please remember:

  • the more space there is between you and others the harder it is for viruses and bugs to spread
  • if you are unwell please stay home
  • visitors are important for a patient's recovery - but so is rest. Be mindful of the balance.
  • keep track of where you've been by using the tracing app — NZ COVID Tracer. This app works by scanning a QR code on a poster displayed at the hospital entrance.

Medical Unit, Wards 9 & 10 and Medical Admissions and Planning Unit (MAPU)

Visiting hours 1pm - 8.30pm.
Phone (03) 546 1800 to visit after 8.30pm.

Day Stay Unit

By arrangement with a charge nurse manager. Please phone the unit, or the main phone number.

Intensive Care Unit / Coronary Care Unit

Visiting hours are open.
Access may be restricted at times. Please check with nursing staff. No flowers please.

Maternity

As at 21 July 2021 - Temporary change of visitor hours at our maternity unit due to RSV

To protect our hapū mothers and their pēpē from catching RSV our Nelson maternity unit will temporarily remain closed to visitors with the following exceptions:

  • Labour support: Whānau are welcome to come and support their wāhine during their labour if they are well. Please advise your LMC.
  • Partners: (or that one designated support person) can stay at any time as long as they are well.
  • All other ante and postnatal visitors: One well adult can visit at any one time (they can be swapped out for another well adult) during normal visiting hours 1pm-8.30pm.

Normal visiting hours:

1pm - 8.30pm. Partners may visit anytime.

Special Care Baby Unit

10am - 1pm and 3pm - 7.30pm
(unit closed 1pm - 3pm)
Partners may visit anytime.

Paediatrics

8am - 8pm
Family members 24 hours.

Assessment, Treatment and Rehabilitation (AT&R)

2.30pm - 8.30pm (Please avoid meal times)

Inpatient Units

11.30am - 7.30pm
Phone (03) 520 9999 to visit outside these hours.

Day Stay Unit

By arrangement.

High Dependency Unit/Acute Admissions Unit

Visiting hours are open.
Access may be restricted at times. Please check with nursing staff. No flowers please.

Maternity

10am - 12pm and 4pm - 7pm

(unit closed 12pm - 4pm)

Paediatrics

8am - 8pm
Family members 24 hours.

Open visiting.

Out of hours by special arrangement. Phone (03) 523 1120

Visitor guidelines

Nelson Marlborough Health prioritises the safety and privacy of patients, visitors and staff.

We ask visitors to follow common-sense rules to ensure that patients can rest and recover, and to ensure that other visitors are not disrupted.

GoodVisitor WebRules for visitors to Nelson Marlborough Health hospitals and other facilities

  • only visit if you are well – patients are vulnerable to contagious viruses and disease
  • photographs, video and audio recordings can only be taken with the permission of the patient, staff member and other people in the room. Ask first.
  • violence and threatening or aggressive behaviour will not be tolerated. Depending on the behaviour, people who break this rule will be warned or asked to leave. We will also call security staff or police.
  • respect other patients and visitors in shared rooms. Patients appreciate peace and quiet.
  • ask medical staff first before offering food or beverages to a patient
  • alcohol, drugs and cigarettes are not allowed
  • call in advance if wanting to visit a family member after 8.30pm
  • wait patiently for assistance from staff who may be busy attending to patients.

 

Nelson Marlborough Health is committed to providing a healthy environment for our patients, staff and visitors. This is why all of our facilities are smokefree.

This means you cannot smoke anywhere on-site – inside or out. This includes the use of e-cigarettes (vaping).

How will I cope being smokefree in hospital?

We have dedicated quit coaches who are available to start you on your smokefree journey and help you to stay smokefree and vape-free.

If you do not want to stop smoking or vaping, our staff will still support you to be smokefree while you are in hospital or other Nelson Marlborough Health facilities.

We can provide nicotine replacement therapy (eg patches or gum) to reduce the severity of some of the symptoms people experience when they can't smoke, such as cravings, irritability and restlessness. 

Want help to quit smoking or vaping?

We know that most people who smoke or vape want to quit and that it can be a hard journey. Talking to your doctor, nurse, midwife about your smoking is a great first step.​

We also have two free services for people in the Nelson, Tasman and Marlborough regions that are designed to give you the best chance of becoming, and staying, smokefree and vape-free.

Find out more about help with quitting smoking