Our Needs Assessment Service staff assess the needs of people who struggle with daily activities because of a health condition or disability.

We help people identify their individual challenges, goals, and steps needed to achieve these goals. 

We then refer our clients to services such as support groups or physiotherapy, and arrange any required in-home assistance.

How we assess needs

We ask lots of questions to find out how our clients are coping physically and emotionally, and to assess how active they are outside of their home.

Assessments can take between 1-2 hours and staff may enter responses directly into a computer.

Services we refer clients to

Support Works staff refer clients to:

  • general practitioners (doctors)
  • occupational therapists     
  • physiotherapists
  • social workers
  • dietitians
  • geriatricians, paediatricians, psychiatrists or other medical specialists
  • non-government organisations – eg, brain injury associations, Alzheimers New Zealand and Age Concern
  • home-based support providers – for support with personal care or essential housework
  • respite care providers
  • Supported Independent Living (for young disabled people)
  • Behaviour Support Services (for young disabled people)
  • meals on wheels

Business hours and contact details

The Support Works office is open 8.30am – 5pm Monday to Friday (excluding public holidays).

We offer a 24-hour crisis response service: Phone 0800 244 300

Here are our office locations and addresses.

New home-based support providers from September 2017

From 26 September 2017, home-based support services in the Nelson Marlborough region will be provided by Access Community Health and Nurse Maude.

What the changes mean for people who already receive home-based support

This following information is for people who currently receive home-based support (ie, before the new providers start on 26 September 2017).

People who currently receive home-based support will continue to receive the care they are getting. The eligibility criteria for care and support will not change. Services will continue to be delivered by consumer’s current providers until 25 September 2017.

More information for current clients is available in this document.