Social media community guidelines

To ensure we can continue to display your comments and posts on our social media pages we ask that you follow some simple guidelines.

Complaints and feedback

While the Nelson Marlborough Health (NMH) social media community welcomes your participation, support and exchange of views, we have a different process for making a complaint. 

Our Facebook pages and social media communities are not a formal complaints channel.  To find out how your compliments, feedback or complaints can be heard please visit the Nelson Marlborough Health website.

Rules of engagement

  • Please be respectful of other users on our social media profiles. Differences of opinion are okay; personal attacks are not. NMH reserves the right to:  
    • Determine what constitutes inappropriate content;
    • Remove inappropriate content; and
    • Block users from its social media profiles.
  • Please note we will:
    • try to respond to health-related questions in 48 hours or less
    • remove or hide comments or posts that are offensive, illegal or that breach privacy (see further explanations below)
    • remove or hide comments or posts that could be detrimental to public health (eg: anti-water fluoridation or anti-immunisation information).
    • ask you to find use an alternative channel to share information that is important to you but that we deem to be potentially detrimental to public health. There are places other than a Nelson Marlborough Health (NMH) newsfeeds or NMH health promotion campaigns to share your views
    • block people who continue to post material that presents a risk to public health, on our posts or profile pages, without consultation.
  • Keep it clean. No offensive, inflammatory or provocative language.
  • Get consent. Be careful of sharing information or images of people who are not able to give their consent. For example, children, unwell or unconscious people.
  • Keep it legal. Do not break the law or encourage others to do so (this includes defamation, breaching privacy or copyright, condoning illegal activity and contempt of court, harmful digital communication and cyber bullying).
  • Protect privacy. Do not post personal information – addresses, phone numbers, photos, email addresses or other details that can be used to identify or locate you or other individuals. This may constitute an invasion of privacy.
  • No spam. Posting or commenting the same message on our Facebook pages, photo galleries or discussions boards, is considered spam.
  • No solicitations or advertising. For instance, ‘Friend me on Facebook’ or ‘Win a free iPad´ etc.
  • Observe copyright and trademark law. The posting of copyrighted videos, photos, articles or other material beyond what is protected as fair use is prohibited. Do not pass off someone else’s trademark as your own.
  • Be yourself. Facebook requires people to connect using authentic identities. The use of multiple accounts for the purpose of trolling or harassing other users is prohibited.
  • Opinions. The opinions and content shared by users are theirs alone and not necessarily those of NMH.
  • Stay on topic. Keep your posts clear and concise.
  • Third-party links. Links on NMH's social media communities may go to third-party sites. NMH is not responsible for the content on those sites.
  • No electioneering.  Any post - positive or negative - made by any individual specifically relating to their own - or someone else's - nomination, or intention to run for the Nelson Marlborough District Health Board, will be removed.

Useful links:

Harmful Digital Communications and Your Rights

Harmful Digital Communications Act 2015