We support people whose lives are affected by a disability, to achieve their goal, retain their independence and self reliance, and to enjoy optimum quality of life wherever they live.
Support Works provides assessment for people with health and disability needs in order to maximise their independence and full participation in the community.
The assessment / service coordination process identifies, plans and reviews packages of support that meet the prioritised needs and goals of the person.
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If someone needs support, they can ask Support Works for a needs’ assessment (self-referral).
Or can ask their doctor, social worker, family member, friend, or anyone who works with them or supports them to contact Support Works on their behalf.
Once a referral is received Support Works staff need to ensure there is sufficient information to conduct an assessment. If for any reason a referral is unable to be actioned we will provide information back on possible alternatives.
When a referral has been accepted.
We will contact you to arrange a suitable time for an assessment. We will welcome a persons choice to include whanau or other support people to also be present.
Please fill in this form and attach it to an e-mail to: support.works@nmdhb.govt.nz with Attention Referral Coordinator " as the subject. If you have any questions< please call our Referral Coordinator on 0800 244 300.
Referrals for Paediatric Personal Health and Assessment
Dear Health Practitioners
The Paediatric Personal Health and Assessment is targeted at children who are not yet 18 years old who have high extra support needs due to their disability.
Please contact the Support Works Referral Coordinators on (03) 546 3980 or 0800 244 300
Referrals for the Interim Funding Pool
Dear Health Practitioners
The Interim Funding Pool is targeted at people with chronic health conditions and high need for long-term support services who:
• are aged under 65
• do not meet current eligibility criteria for Ministry funded disability support services or District Health Board funded long-term support services. District Health Board funded long-term support services are defined as the range of services that District Health Boards fund for people aged 65 and over and those aged 50 to 64 who have been assessed as ‘close in interest’ to older people
• have one or more chronic conditions. This can include dementias such as Alzheimer’s disease or Korsakoff’s syndrome
• have a high need for long-term support services that is expected to last for six months or longer. High need is assessed as requiring assistance with activities of daily living at least once a day for five days a week to remain safely in their own home or needing residential care. The person’s wellbeing and functional status is deteriorating, their needs are increasing and safety issues are becoming apparent. The person has limited opportunity to participate in age appropriate activity. Some or most of the assistance with activities of daily living could be provided by family, whanau or friends. The Interim Funding Pool would fund any additional formal support services needed.
• do not have an informal support system (family/whanau) or the caregiver is under considerable pressure and their ability to support the person is compromised.
If you want to make a referral to Support Works please fill in this Interim Funding Pool Referral form and attach it to an e-mail to: Support.Works@nmdhb.govt.nz with "Attention Referral Coordinator " as the subject.
Referral for Palliative Care Services
Dear Hospice Staff
Please fill in this: Support Works Palliative Services Referral Form and attach it to an e-mail to: support.works@nmdhb.govt.nz with Attention Referral Coordinator " as the subject. If you have any questions please call our Referral Coordinator on 0800 244 300.
Referral for Meals on Wheels in the Motueka Region
Dear Health Practitioners
Referrals for Meals on Wheels in the Motueka area are now coordinated by Support Works. Please fill in the Referral for Meals on Wheels form ( Meals on Wheels Form)and attach it to an e-mail to: support.works@nmdhb.govt.nz with "Attention Referral Coordinator " as the subject. Or Fax it to Support Works (03) 546 3983 or 0800 244 900 or post it to Support Works 1 Harley Street, Nelson 7010. If you have any questions please call our Referral Coordinator on 0800 244 300. Only Health Professionals can make referrals for Meals on Wheels. Meals will be prepared at the Jack Inglis Friendship hospital. Distribution will continue as normal. |
A needs assessment is the first step in identifying what help you need to manage as independently as possible. The Needs Assessor will meet with you, your family/whanau (if appropriate) and anyone else you may wish to have present (for example, a support person), and will identify the areas in which you need. This meeting will take place somewhere that is comfortable for you - usually your own home. The assessment will help identify areas of support to maintain your independence. The agreed areas of where support can be provided will be jointly identified in a plan with you.
Who to Talk to
We are here to listen to what you need and to work with you to get the right supports. We are ready and available to talk to you to answer any of your questions or concerns.
Our office hours are 8.30 am to 5.00 pm, Monday to Friday.
Contacting Us
If you wish to visit us, our offices can be found at...
Nelson
Physical Address: 1 Harley Street, Nelson 7010
Telephone: (03) 546 3980
Freephone: 0800 244 300
Facsimile: (03) 546 3983
E-Mail: support.works@nmdhb.govt.nz
Blenheim
Physical Address: 22 Scott Street, Blenheim 7201
Telephone: (03) 579 2187
Freephone: 0800 244 900
Facsimile: (03) 578 3096
E-Mail: support.works@nmdhb.govt.nz |
After a needs’ assessment, we work with the person using the information from their needs’ assessment to put together a support plan. This plan should provide you with the support you need to reach your goals.
Your Support Plan
We know it’s not about ‘one size fits all’. We want you to have supports that match your specific needs. Our team knows about the support options available across the Nelson Marlborough Region. We’ll talk to you about what publicly-funded disability support services might suit you best. We can also give you advice about other ways your needs can be met in your community.
Once your plan is agreed, we will work with service providers to put your supports in place. When the plan is finalised, we will send you a letter that explains the supports that make up your support plan.
We will also follow up with you to make sure that the supports are in place and are working well for you.
Some options available for support include
For people with a life long disability some options available for support include:
• Household Management
• Personal Care
• Carer Support / Respite
• Shared Care
• Contract Board
• Supported Living
• Residential Care
• Individualised Funding
• Referrals to other Agencies
Some options available for People transitioning from College include:
• Supported Independent Living
• Contract Board
• Residential Care
• Individualised Funding
• Working with and referring to other Agencies e.g. Supported Employment Agencies
For people aged over 65 some options available for support include:
• Household Management
• Personal Care
• Carer Support / Respite
• Residential Care
New Zealand Eligibility for Public Health Services
• New Zealand citizens and residents free
• Non New Zealand residents – do not qualify.
The Needs Assessor will discuss these with you when they visit.
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If your needs change, you can contact Support Works at any time to talk about how we can put in place the right supports to help you to keep on living the life you want to lead.
How we can Support You
Should your needs change, you can contact us at any time to arrange a reassessment, a review of your supports, or talk about ways to make things work better for you.
We regularly review your supports to make sure they are still meeting your needs. We’ll contact you so you don’t have to worry about arranging this.
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When we contact people about their needs’ assessment, we also give information about the Health and Disability Code of Consumer Rights.
Your rights when using Support Work’s services
You have the right to see all information relating to your needs’ assessment and support plan. Your privacy will always be respected.
If you have any concerns regarding your Support Needs Assessment or Service Coordination, then you may ask for a review.
Please express your concerns to your Assessor/ Coordinator in the first instance.
If the concern is unable to be resolved, then please contact the Manager.
If you are dissatisfied with our service, you may contact any of the following:
Click here for the Support Works - Complaints Process
Health and Disability Commissioner
Nationwide Health & Disability Advocacy Service
PO Box 3638
Richmond
Nelson 7050
Tel: 03 5444116
Free Phone: 0800 555 050
Free Fax: 0800 2 SUPPORT/0800 2787 7678
Email: advocacy@hdc.org.nz Everyone should have Enduring Power of Attorney.
An enduring power of attorney is a document where you appoint who you would like to make decisions on your behalf when you are no longer able to.
People think their family will take over if they are no longer able to manage their own affairs - or their Will would come into effect. Unfortunately this isn't true.
That's why we recommend you appoint someone as your enduring power of attorney. That way you have the peace of mind knowing a person you trust will be making important decisions for you when you're not able to.
The key thing with the law is the person who accepts the role as an enduring power of attorney has to show that they have taken an interest in that person in actively ensuring their welfare is taken care of.
Or contact The Public Trust for more information on 0800 371-471.
Nelson 9 Buxton Square Postal: P O Box 441 Telephone: 0800 371 471 Fax: 03 546 8956
Blenheim The Forum Building Corner Queen and High Streets Postal: PO Box 40 Telephone: 0800 371 471 Fax: 03 984 3010
Detailed information about how Enduring Power of Attorney can keep you protected can be found at the Office for Senior Citizens web page:
The Office for Senior Citizens is mail address is The Office for Senior Citizens, Ministry of Social Development
Campus, PO Box 1556, Wellington, New Zealand. Phone: 64 4 916 3758, Fax: 64 4 916 3778.
Age Concern have two free publications on the benefits to everyone of having an enduring power of attorney:
1. "What happens if you can no long make decisions? Why you need an enduring power of attorney" click here
Do you feel confident that others will know how to look after you and your property if you become unable to do so yourself. It is crucial that someone you trust knows how you would want your life and property handled. This pamphlet explains how an enduring power of attorney works and how to create one that will work for you.
2. "Planning your future and the role of enduring powers of attorney" click here
This booklet provides information on how a person may arrange to have their affairs managed when mental capacity is lost, by having enduring powers of attorney for personal care and welfare, and property. It also describes what happens when someone who does not have enduring power of attorney, loses mental capacity. It is aimed at the general public, has a question and answer format and is useful for those planning for the future.
Age Concern: Marlborough Community Centre, 25 Alfred Street, Blenheim 7201 Telephone: 03 579 3457 Facsimile: 03 579 3485
Email: ageconble@xtra.co.nz
Organ Donation New Zealand
The Organ Donation New Zealand website has been designed to provide you with information about organ and tissue donation in New Zealand and to answer any questions you might have. We invite you to look through this website and should you require additional information or would like to talk with someone about donation, please phone: 0800 4 DONOR (0800 436 667) Fax: 09 623 6490
Organ Donation New Zealand
PO Box 99 431
Newmarket
Auckland
If you would like further information or have any questions about becoming a donor for organ donation, please email donornz@adhb.govt.nz. We would then encourage you to talk with your family about donation.
A will lets you say how you want your property dealt with when you die. Once you die, everything you own is called your estate. This pamphlet tells you about making a will and how the estate is administered.Your will also contains your instructions about how you want your dependants (spouse, civil union partner, de facto partner, children, etc) to be looked after. As far as you and your family are concerned, it could be the most important paper you ever sign. A will can relieve financial and emotional strain on your family after your death and help minimise the likelihood of dispute about your estate.
Remember, it is not just money you have to think of, but all your property and possessions – that is, your entire “estate”.
We all have the right to use an Advance Directive, which is defined in the Code of Health and Disability Services Consumers' Rights as "a written or oral directive - a) By which a consumer makes a choice about a possible future health care procedure; and b) That is intended to be effective only when he or she is not competent".
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Whatever your cultural background, Support Works aims to deliver our service in a way that respects and values your culture.
How we Value Difference
The people we support come from many diverse backgrounds and every day, we are having conversations - talking to people. We can help you find culturally appropriate disability support services to meet your needs.
To assist we will access interpreters.
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The Nelson Marlborough District Health Board assists older people to continue to live safely and independently in the community. We will work with you and your family help you make the best decisions about your health and wellbeing. The assessment will identify your needs and focus on maintaining your abilities as well as identifying areas of improvement in how you cope on a day to day basis.
With your input during the assessment we will support you regain and maintain independence. Steps to help you meet your potential will be identified and a support plan put in place.
The agency you have selected to work with you will develop a flexible plan to help you achieve those steps. They will let us know how you are getting on. It may be necessary to adjust your support plan as your goals are achieved or your situation changes. You will be involved with these decisions.
Regular reviews will help to ensure you are have the appropriate support to maintain maximum independence and functioning.
Please note: one of the criteria for obtaining household support is to have a current Community Services Card. If support with household tasks is your only need and you do not have a Community Services Card you may be required to fund this. We will advise you if this applies in your case before arranging this particular service.
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This list includes links to New Zealand support groups for disabilities, health impairments, special needs and disorders, where they exist. If no support group exists we suggest you speak to Parent to Parent. This is a New Zealand-wide organisation which provides advice, information and support to parents of children with any disorder. They can also put you in touch with other families living with the same condition.
The Families Commission www.nzfamilies.org.nz/parenting/disability-support-services.php
One in five New Zealanders has a disability. Finding out your child is disabled may well leave you feeling unsure about what to do next. It is crucial to get good support and information as soon as possible, so you and your whanau don't feel isolated and unable to cope. Early support will help your child to make the best possible start in life.
If you're a parent with a disability the basic support you need may well be the same or similar as for any other parent. However, any additional services and support you need should be flexible, fit in with your family life and easy to access.
Helpful tips
~ Make sure people know how much, or little, support you and your family/whanau want
~ Help those around you to understand more about the disability
~ Ask support services and other parents to help you get in touch with others in the same situation.
The Families Commission provides a voice for New Zealand families. They speak out for all families and promote a better understanding of family issues and needs among government agencies and the wider community. Their website links to several agencies are available to support parents and children with disabilities, and help you to ensure you understand your rights, or where to go for specific support... www.nzfamilies.org.nz/parenting/disability-support-services.php
Social and Community Organisations in the Nelson Marlborough Region
Found Directory is here to help - www.found.org.nz
FOUND is a growing web-based directory of over 1,600 community organisations across the top of the South. Whether you’re looking for culture, art, sport, recreation, education or welfare, you’ll find it in FOUND. The directory offers exciting functionality, including events listings by region or interest and a free profile page for every member organisation. Free paper based copies are available from the city council, library and Volunteer Nelson nz 50 Halifax Street Nelson www.volunteernelson.org. Ph (03) 546-7681 email: nvc@ts.co.nz
Marlborough Community Information Portal
http://comres.marlborough.govt.nz/#focus
Search here for an up-to-date listing of community groups and organisations in the Marlborough region. You can get help with searching the directory and free printouts by visiting or contacting any library in the Marlborough region.
Total Mobility Scheme
Total Mobility is a subsidized door-to-door passenger transport scheme designed to use regular licensed passenger vehicles mostly taxis and modified vans with wheelchair access to improve the mobility of people with impairment(s), so people unable to use scheduled bus services may access passenger transport in a similar fashion to others in the community. It may therefore improve an individual’s independence and provide more choices to participate in the community. Having access to transport is a crucial part of participating in our society.
Faith & Light
Faith & Light is an ecumenical group who celebrate and support people with an intellectual disability. For enquiries ring: Norah 03 547 3108 (evenings) Cecily 03 547 5717"
- Is Interdenominational
- Reaches out to people with disabilities, and other people, of all ages
- Seeks a 50/50 ratio of people with disabilities to able-bodied
Vision Statement:
- “To see all people, especially people with a disability living out their full potential in Jesus Christ, through the local church and community.”
Christian Ministries with Disabled Trust
PO Box 13-322,
Onehunga.
AUCKLAND
Ph: (+64) (09) 636 4763
email: info@cmwdt.org.nz
Families Service Directory
www.familyservices.govt.nz/directory/
Looking for support for you and your family? The Family Services Directory lists organisations in your area that can help.
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 A Guide for Carers He Aratohu ma nga Kaitiaki A Guide for Carers provides clear information that explains respite care, equipment and modifications including District Health Board support services for older people, mental illness and drug or alcohol issues. It also has useful sections on financial assistance, Special Education assistance and ACC. You'll find everything in the guide that you need to help care for a loved one - including financial help, help at home, information on needs assessment, where to go for equipment and modifications, and what your rights are. For more information please visit http://www.carers.net.nz/ or call 0800 559 009 or visit Work and Income if you want a paper copy.
 www.eldernet.co.nz - Provides you with timely, relevant, and comprehensive information about services that are available for older people. The site includes a database directory of New Zealand rest homes, residential care, retirement villages, home help, community groups, public hospitals and other third age services for seniors.
 www.carepublications.co.nz/home - A Question of Care is a free guide book provides an overview of services for older people in New Zealand. It is bought to you by the same team that operates the Eldernet website. Their aim is to ‘put you in the driving seat’ by giving you the information you need to make informed decisions. Topics covered include: how to access services, retirement options, help at home, residential care, financial assistance and much more. The book lists all residential homes in the region and specifies the level of care each one provides.
 www.retirementguide.co.nz - Is a free guide book to key retirement decisions
 Healthy Weight for Adults...Improve your heath and maintain a healthy weight by keeping active and choosing healthy foods
 Eating for healthy teenagers
 Everyday Eating for Health
This pamphlet has been developed especially for adults with low literacy. The basic nutrition messages are in simple text and well illustrated with colourful photographs. A low key activity message is included to encourage the link between healthy eating and leading an active life for good health.
Liam Butler Consumer Advisor Support Works - 1 Harley Street Nelson 7010
1 Harley Street, Nelson 7010, Phone (03) 546-3980 Fax (03) 546-3983
22 Scott Street Blenheim 7201Phone (03) 579 2187 Fax (03) 578 3096
Free phone 0800 244 300 Free fax 0800 244 900 (Please note the free phone and free fax work only within the area served by the Nelson Marlborough District Health Board)
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Support Works is committed to providing the best service possible. If you have an idea as to how we can improve our service or have other feedback please contact us by the following means:
By contacting the Consumer Advisor Liam.Butler@nmdhb.govt.nz 0800 244 300 who is able to come and visit you to survey your opinion as to how you have found the Support Works service. The Consumer Advisor is also available to meet with groups to discuss how Support Works can help people in our community. Please contact him to arrange this.
Or you may like to contact either the Life Long team manager Carole.Kerr@nmhs.govt.nz phone 0800 244 300 or the Health of Older people team manager Lynne.Grueber@nmhs.govt.nz or by post at Support Works 1 Harley Street Nelson.
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Get Free Smoke Alarm Fittings, Maintenance and a Fire Safety Plan.
To refer Support Works clients for free smoke alarm fitting and maintenance and a fire safety plan contact Liam.Butler@nmdhb.govt.nz or call 03) 546 7608.
Please ensure you have the clients name and address and that they have given their consent for you to refer them for this free service by the NZ Fire Service http://www.fire.org.nz/
Why you need an escape plan
All of your family needs to understand the Escape Plan and to practise escaping from each room in the house by the two exits.
Most fires start in kitchens (25%), bedrooms (13%), and lounges and family rooms (16%). Make sure your family practises escaping from these rooms every three to six months.
Remember, you need to:
- Have working smoke alarms
- Know two ways out of every room if possible
- Make sure that doors and windows needed for escape are clear and easy to open, and that there is a safe way to reach the ground from upper floors
- Keep keys in deadlocks at all times when home
- Have an outside meeting place, such as a letterbox or a special tree
- Make special plans for young children and older people.
Why you need a smoke alarm.
Most fire fatalities occur in homes, mainly while people are sleeping. Fire is quiet and fast. If you're asleep, you can't smell smoke. A photoelectric smoke alarm is the best way to wake a family from a deep sleep and give them time to escape a fire safely. Most fire fatalities occur in homes, mainly while people are sleeping. Fire is quiet and fast. If you're asleep, you can't smell smoke. A photoelectric smoke alarm is the best way to wake a family from a deep sleep and give them time to escape a fire safely.
The fire service will come to Support Works clients’ houses, advise where to place smoke alarms, and provide assistance with installation and maintenance.
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Directory
Nelson
Physical Address: 1 Harley Street, Nelson 7010
Telephone: (03) 546 3980
Freephone: 0800 244 300
Facsimile: (03) 546 3983
E-Mail: support.works@nmdhb.govt.nz
Blenheim
Physical Address: 22 Scott Street, Blenheim 7201
Telephone: (03) 579 2187
Freephone: 0800 244 300
Free phone 0800 244 300 Free fax 0800 244 900
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